Privacy policy

Introduction

This Privacy Policy describes how RICEYE.JP (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Policy refers to any information that uniquely identifies an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information Collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of Collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a Business Purpose: shared with our processor, Shopify, and with Bokan Co. Ltd., our SEO partner, with the aim of Search Engine Optimization.

Order Information

  • Examples of Personal Information Collected: name, billing address, shipping address, payment information (excluding credit card and bank information), email address, and phone number.
  • Purpose of Collection: to provide products, process payments, arrange shipping, provide invoices/order confirmations, communicate, screen orders for risk or fraud, and provide information or advertising based on your preferences.
  • Source of Collection: provided by you.
  • Disclosure for a Business Purpose: shared with our processor, Shopify, and shipping service provider (DHL).

Customer support information

  • Examples of Personal Information Collected: email address and phone number.
  • Purpose of Collection: to provide customer support.
  • Source of Collection: provided by you.
  • Disclosure for Business: Personal information is not shared with third parties for customer support.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store and may share your Personal Information to comply with laws, respond to lawful requests, or protect our rights. We also share your Personal Information with the courier or shipping service provider.

Behavioural Advertising

We use your Personal Information for targeted advertisements or marketing communications that may interest you. For example, we use Google Analytics to understand how our customers use the Site. We share information about your use of the Site, purchases, and interaction with our ads with our advertising partners, sometimes through cookies or other similar technologies.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products and offers.

Lawful basis (GDPR)

For residents of the European Economic Area (“EEA”), we process personal information under lawful bases such as your consent, contract performance, legal obligations, vital interests, public interest tasks, and legitimate interests.

Retention

We retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, see the ‘Your rights’ section below.

Automatic Decision-Making

EEA residents can object to processing based solely on automated decision-making. We use limited automated decision-making by Shopify for fraud prevention.

Your Rights (GDPR)

EEA residents can access, port, correct, update, or erase their Personal Information. For data transfers outside Europe, including Canada and the United States, see Shopify’s GDPR Whitepaper.

Your Rights (CCPA)

California residents have similar rights to access, port, correct, update, or erase their Personal Information and may designate an authorized agent for these requests.

Cookies

We use various cookies to optimize your site experience and provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Admin access.
_secure_session_id Navigation through a storefront.
cart Shopping cart.
cart_sig Checkout.
cart_ts Checkout.
checkout_token Checkout.
secret Checkout.
secure_customer_sig Customer login.
storefront_digest Customer login.
_shopify_u Updating customer account information.

 

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages.
_orig_referrer Track landing pages.
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Marketing & referrals analytics.
_shopify_sa_t Marketing & referrals analytics.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

Do Not Track

We do not alter our data collection and usage practices in response to “Do Not Track” signals from your browser.

Changes

This Privacy Policy may be updated occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For inquiries or complaints, contact us at:

  • Address: Enmado-cho 222-1, Moriyama, Shiga 524-0042, Japan
  • Email: office@riceye.jp

For complaints, contact the Japanese Consumer Affairs Agency (https://www.caa.go.jp/en/)

Last updated: 2023.09.21.